Refund Policy
Simple rules for billing changes, cancellations and refunds on per-worker plans.
01 Start free first
Every account can roster up to 100 workers free, so you can test the shift board, gate attendance and worker app on a real line before paying.
02 Monthly plans
Monthly plans are billed on the number of active workers in the month. You can cancel at any time and the plan stops at the end of the current billing month.
Fees for a month that has already started are not refunded, except where the service was unavailable as described below.
03 Annual plans
If you cancel an annual plan within 30 days of the first payment, we refund the full amount.
After 30 days, annual plans can be cancelled at the end of the term. Unused months are not refunded, but you can reduce the committed worker count at renewal.
04 Headcount true-up
If your active worker count in a month is lower than the count you paid for in advance, the difference is credited to your next invoice.
If it is higher, the extra workers are billed on the next invoice at your plan rate.
05 Service credits
If the service is unavailable for more than four hours in a month due to a fault on our side, you receive a credit proportional to the downtime on the next invoice.
06 Onboarding and add-ons
On-site onboarding, custom register formats and SMS usage are charged as delivered and are not refundable once delivered.
07 How to request
Send refund or billing questions through the Time Office page with your company name and invoice number. Approved refunds are paid to the original payment method within 10 working days.